RENÉSIM Logo
Cadeaux de Noel
– retours jusqu'au 15 janvier

Data Privacy Policy

Thank you for your interest in our website. Protecting the security and privacy of your personal data is important to us. This Data Privacy Policy provides information on how we treat your personal data which is collected when you use our website. Your personal data are processed in accordance with statutory data protection regulations. Where our website includes links to other websites, we have no influence or control over the linked content of those websites or the data privacy policies which apply there. We recommend you check the data privacy policies of linked websites to verify whether personal data are collected, processed, used or made accessible to third parties, and, if so, to what extent.

Please note that data provided to us by you within the scope of business transactions are processed and stored on an IT system. We naturally treat personal data with strict confidentiality.

Data controller under data protection law

RENÉSIM
renesim GmbH
Amiraplatz 1
80333 Munich
Germany

Phone: +49 89-1222 893-0
Fax: +49 89-1222 893-99
Web: www.renesim.com
E-Mail: service@renesim.com

Contact details for Data Protection Officer

Terms and definitions

We want our Data Privacy Policy to be clear and easily understood by all readers. The Data Privacy Policy generally uses the official terminology from the General Data Protection Regulation. Official terms are explained in Article 4 of the GDPR.

Data processing during a visit to our website

When you access our websites, data are transferred to our web server by your web browser. This is necessary for technical reasons. The following data are logged when a connection is established between your web browser and our web server:

  • Domain visited
  • Date and time of access request
  • Site from which file was requested
  • Access status (file transferred, file not found, etc.)
  • Web browser and operating system used
  • IP address of device issuing request
  • Data volume transferred

    We collect these data to provide a smooth connection setup and a pleasant user experience for visitors to our website. The log file is also used to evaluate system security and stability and for administrative purposes. The lawful basis for temporary storage of the data and log files is Article 6 (1) lit. f GDPR.

    We may store these data for a short period for reasons of technical security, particularly protection against attempted cyberattacks on our web server. These data cannot be used to identify individuals. After seven days at the latest, the data are anonymized by abbreviating the IP address at domain level, so that no connection to individual users can be made. These data are not subjected to evaluation, with the exception of analysis for statistical purposes after anonymization. The data are never combined with data from other data sources.
  • Collection, processing and use of personal data in orders

    When you submit an order, we collect and use your personal data only to the extent required to fulfil and process your order or to process your enquiries or queries. Provision of these personal data is essential in order for us to conclude the contract. Failure to provide the data will prevent conclusion of the contract. The data are processed on the basis of Article 6 (1) lit. b GDPR; this processing is essential for fulfilment of the contract with you. We never share your data with third parties without your express consent, with the sole exception of any service partners we require to execute the contractual relationship, or any service providers whose services we use as part of processing an order. In addition to the recipients specified in the clauses of this Data Privacy Policy, these recipients may comprise service providers in the following categories: shipping service providers, payment service providers, merchandise management providers, order processing service providers, web hosters, IT service providers. We strictly observe statutory regulations in all cases and minimise the extent of such data sharing.

    Contact form, contact by email, enquiries and online shop orders

    If you contact us using the contact form or email, your personal data which you give in the contact form or email, including personal contact details, are stored by us for the purpose of processing your enquiry and answering any subsequent queries. We never share these data without your consent under any circumstances. The lawful basis for processing your personal data in this case is our legitimate interest in responding to your enquiry, as described in Article 6 (1) lit. f GDPR and, where applicable, Article 6 (1) lit. b GDPR where your enquiry has the purpose of concluding a contract. Furthermore, we reserve the right to send you further information about our products and services in the form of direct advertising. You may naturally object to this at any time.

    Using your email address for the purpose of sending newsletters

    Irrespective of contract processing, we use your email address exclusively for our own advertising purposes to send out newsletters provided that you have expressly consented to our so doing.

    If you would like to receive the newsletter offered on our website, which includes regular information about our offers and products, we require your email address as mandatory information. We apply a double opt-in procedure when sending our newsletters. This means that we only send you our newsletter by email when you have expressly confirmed your consent to our so doing. In the first step of this procedure, you receive an email with a link which you can click to confirm that as the owner of the email address, you wish to receive our newsletters in future. By confirming, you grant your consent to our using your personal data for the purpose of the requested newsletter subscription under Article 6 (1) lit. a GDPR.
    When you sign up for our newsletters, we save the email address necessary for sending the newsletters, the IP address from which you signed up for the newsletters, and the date and time of your sign-up and confirmation. This information enables us to trace any misuse at a later stage. You can cancel the newsletter at any time by clicking the link included in every newsletter, or by sending an email to the data controller named above. After cancellation, your email address will immediately be erased from our newsletter mailing list unless you have expressly consented to continued use of your collected personal data or unless continued use of the data is otherwise legally permissible.

    Newsletter mailing using Mailjet

    Our email newsletters are sent out using the technical service provider Mailjet SAS, 13-13 bis, rue de l’Aubrac, 75012 Paris, France,("Mailjet"), to which we supply the personal data you enter when you sign up for the newsletter. We supply the data to the technical provider in accordance with Article 6 (1) lit. f GDPR, serving our legitimate interests in providing a promotionally effective, secure and user-friendly newsletter system. The data you enter when signing up for your newsletter subscription (e.g. email address) are stored on Mailjet’s servers in Germany, Ireland or France.

    Mailjet uses this information for the purposes of sending out our newsletters and conducting statistical evaluations related to the newsletters on our behalf. For the purpose of evaluation, the emails sent out contain web beacons or tracking pixels, which are single-pixel GIF files stored on our website. They enable us to evaluate whether a newsletter has been opened and which links in the newsletter were clicked by the reader. In addition, conversion tracking can analyse whether a predefined action (e.g. purchase of a product from our website) was performed after a newsletter link was clicked. Technical information (e.g. time of access, IP address, browser type, operating system) is also logged. All data are logged in anonymised form and are not connected with any other personal data, so that direct personal reference is excluded. These data are used solely for the purpose of statistical analysis of newsletter campaigns. The results of the analyses can be used to tailor newsletters more closely to the recipients’ interests in future.

    If you wish to object to data analysis for the purpose of statistical evaluation, you must cancel your newsletter subscription.

    We have concluded a data processing agreement with Mailjet in which we place Mailjet under the obligation to protect our customers’ data and to refrain from sharing them with third parties.

    Mailjet is certified under ISO27001, and thus offers the highest standard of data protection and security.

    For more information about Mailjet’s data analysis processes, see https://www.mailjet.com/feature/tracking-tools/ For Mailjet’s data privacy policy, see: https://www.mailjet.com/privacy-policy/

    Crisp

    This website uses a live chat function from Crisp IM to ensure the best possible user experience. Your email and shared chat content are logged and stored for the duration of the chat for the purpose of responding to live enquiries.
    The chat function uses cookies. Cookies are small text files that are saved locally in the browser cache of website visitors. They enable the browser of the website visitor to be identified in order to differentiate between individual users of our website chat function. The cookie collects information about your visit to our website (including your IP address) and transfers the information to a Crisp server where it is saved.
    The lawful basis for processing these data is Article 6 (1) lit. a GDPR where the user has granted consent. Where the information thus collected contains a personal reference, processing is performed in accordance with Article 6 (1) lit. f GDPR based on our legitimate interests in providing effective customer care and performing statistical analyses of user behaviour for the purposes of optimising our services. If the chat history has the purpose of concluding a contract, an additional lawful basis for our processing of the personal data is set forth in Art. 6 (1) lit. b GDPR.
    Our use of the service provider Crisp is based on our legitimate interests as set forth in Article 6 (1) lit. f GDPR.
    Where the information thus collected contains personal references, processing is performed in accordance with Article 6 (1) lit. f GDPR based on our legitimate interests in providing effective customer care and performing statistical analyses of user behaviour for the purposes of optimising our services.
    Your personal data are deleted as soon as they are no longer required for the purpose for which they were collected. The chat and the email address you enter are immediately erased as soon as we or you terminate the chat, or after the last chat message at the latest.
    To avoid cookies being saved, you can change the settings of your web browser to prevent cookies from being stored on your computer in future and/or to erase any cookies already stored. However, disabling all cookies may block the chat function on our website.
    Users who have granted their consent to processing of personal data may withdraw this consent at any time. In this case the communication cannot continue.
    For further information on data protection, see the data privacy policy of Crisp IM: https://crisp.chat/en/privacy/

    Google Analytics

    This website uses Google Analytics, a web analysis service by Google Inc. ("Google"). Our services also use Google Optimize. Google Optimize analyses the use of various variations of our website and helps us to improve its user-friendliness based on website visitor behaviour. Google Optimize is a tool affiliated to Google Analytics. Google Analytics and Google Optimize use cookies, text files which are saved on your computer and allow your use of the website to be analysed. The information about your visit collected by the cookie is generally transferred to a Google server in the USA and saved there. We have activated IP anonymisation. This means that Google abbreviates the IP addresses of users within member states of the European Union or in other signatory states of the Agreement on the European Economic Area, excluding any possibility of direct personal reference. Google Inc., headquartered in the USA, is certified for the US-European data protection framework “Privacy Shield”, which guarantees compliance with EU data protection standards. Processing is performed in accordance with Article 6 (1) lit. f GDPR and Section 15 (3) German Telemedia Act (TMG) and based on our legitimate interests in statistical analysis of user behaviour for the purposes of optimisation and marketing.

    Google will use the information collected on behalf of the website operator to evaluate your use of the website, to compile reports about your activities within this site and to provide further services for the website operator related to use of the website and Internet use. Google will under no circumstances associate the IP address transmitted by your browser within the operations of Google Analytics with other Google data. The conditions of use of Google Analytics and data privacy information can be viewed at the following links: http://www.google.com/analytics/terms/en.html and https://www.google.de/intl/en/policies/.

    You can prevent cookies from being installed by entering the corresponding settings in your browser software. However, please note that in this case you may not be able to use the complete range of functions of this website to their full extent. You can also prevent Google from recording and processing the data related to your website visit (including your IP address) generated by the cookies by downloading and installing the browser plugin from http://tools.google.com/dlpage/gaoptout?hl=en.

    Further information about treatment of user data can be found in Google's privacy policy at
    https://support.google.com/analytics/answer/6004245?hl=en

    Google Ads

    This website uses the online advertising program “Google Ads” and, within the scope of Google Ads, conversion tracking by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA ("Google"). We use the services of Google Ads in order to advertise our attractive offers on external websites by means of content targeting.

    We can use the data from advertising campaigns to determine the effectiveness of individual advertising activities. By doing so we pursue our interest in showing you advertising that you are likely to find interesting, in making our advertising more interesting for you and in fairly calculating advertising costs.
    A conversion tracking cookie is generated when a user clicks a Google Ads advertisement. Cookies are small text files that are saved on your computer. These cookies generally expire after 30 days and are not used for personal identification. When a user visits specific pages of our website and that user’s unique cookie has not expired, we and Google are able to ascertain that the user clicked the advertisement and was directed to those pages. Cookies are unique to each user and cannot therefore be tracked by the websites of Google Ads customers. The information collected by the conversion cookie is used to create conversion statistics for Google Ads customers that have opted for conversion tracking. Conversion cookies allow their customers to find out the total number of users that clicked their advertisements and were directed to pages that contained conversion tracking tags. However, they do not contain information that would allow users to be personally identified. If you do not wish to be part of conversion tracking, you can block it by changing your web browser settings to deactivate the Google conversion tracking cookie. You will then no longer be included in conversion tracking statistics. Our use of Google Ads is based on our legitimate interests in providing targeted advertising in accordance with Article 6 (1) lit. f GDPR.
    Google LLC, headquartered in the USA, is certified for the US-European data protection framework “Privacy Shield”, which guarantees compliance with EU data protection standards.
    For more information on Google’s data privacy policies, visit: http://www.google.de/policies/privacy/
    You can permanently disable cookies for advertising purposes by changing the settings of your browser software accordingly, or downloading and installing the browser plugin from the following link:
    http://www.google.com/settings/ads/plugin?hl=de
    Please note that you may not be able to use specific functions of this website to their full extent if your browser is set to refuse cookies.

    Google Web Fonts

    This website uses Web Fonts supplied by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to ensure a uniform display of fonts. Google Web Fonts enables us to use external fonts known as Google Fonts. When you enter our website, the relevant Google Font is uploaded from your web browser to your browser cache to ensure texts and fonts are correctly displayed. This is necessary to ensure a visually optimised display of our text content in your browser. If your browser does not support this function, our website will be displayed in a standard font from your computer settings. Google Web Fonts are uploaded by accessing a server, usually a Google server based in the USA. In this process, the server receives information about which page of our website you have visited. Google also saves the IP address of the browser on the visitor’s device.

    We use Google Web Fonts for purposes of optimisation, particularly for improving the user experience of our website and the user-friendliness of the design. This also constitutes a legitimate interest in accordance with Article 6 (1) lit. f GDPR.
    Google is subject to the Privacy Shield framework established between the European Union and the USA and is appropriately certified. By doing so, Google undertakes to comply with the standards and regulations of European data protection and data privacy law. For more information, visit the following link: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

    For further information on data protection, see Google’s data privacy policy: http://www.google.de/intl/de/policies/privacy

    For more information on Google Web Fonts, visit http://www.google.com/webfonts/, https://developers.google.com/fonts/faq?hl=de-DE&csw=1 and http://https://www.google.com/fonts#AboutPlace:about.

    CDN77 Content Delivery Network

    We use a content delivery network (CDN) provided by Datacamp Limited, 207 Regent Street, 3rd floor, London, United Kingdom.
    A CDN is a service which enables content for our online presence – particularly large media files such as graphics or scripts – to be served faster to users from regionally distributed servers connected via the Internet. Processing of user data takes place exclusively for the purposes specified above and for maintaining the security and functioning of the CDN. Use of the data is based on our legitimate interests, i.e. interest in secure and efficient provision of our online presence and in its analysis and optimisation, as set forth in Article 6 (1) lit. f GDPR.
    For more information, visit CDN77’s data privacy policy: https://www.cdn77.com/privacy-policy.

    Cookies

    Our website uses cookies, which are stored by your browser on your device and which contain specific settings related to the use of the website (e.g. on the current session). They serve to make our website more user-friendly, more effective and more secure. Cookies are small text files that are created on your computer and stored by your browser. The majority of the cookies we use are “session cookies”, which are automatically deleted when you close your browser. Other cookies are stored on your device until you delete them or they expire. These cookies enable us to recognise your browser on your next visit.
    In some cases the cookies save settings that simplify website processes (e.g. remembering options already selected). Where individual cookies implemented by us are used to process personal data, this processing has the purpose of either executing contractual performance in accordance with Article 6 (1) lit. b GDPR or protecting our legitimate interests in maintaining optimum website functionality and providing a customer-friendly and effective experience for website users in accordance with Article 6 (1) lit. f GDPR.

    You can alter your browser settings so that you are informed when cookies are created and can accept cookies only in individual cases, refuse cookies in specific cases or in general, and activate automatic deletion of all cookies when your browser is closed. To change your cookie settings, go to the applicable link for your browser:

    Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
    Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
    Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
    Safari: https://support.apple.com/kb/ph21411?locale=de_DE
    Opera: http://help.opera.com/Windows/10.20/de/cookies.html

    You can also manage advertising cookies from many companies and functions individually. To do so, use the relevant tools, which you can access at https://www.aboutads.info/choices/ or http://www.youronlinechoices.com/uk/your-ad-choices

    Most browsers also offer a “Do Not Track” function which allows you to prevent websites from “following” you. When this function is activated, the browser informs advertising networks, websites and applications that you do not wish to be tracked for the purposes of behavioural advertising or similar. For information and instructions on setting this function, go to the relevant link for your browser:

    Google Chrome: https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=de
    Mozilla Firefox: https://www.mozilla.org/de/firefox/dnt/
    Internet Explorer: https://support.microsoft.com/de-de/help/17288/windows-internet-explorer-11-use-do-not-track
    Opera: http://help.opera.com/Windows/12.10/de/notrack.html
    Safari: https://support.apple.com/kb/PH21416?locale=de_DE

    You can also block scripts from downloading. NoScript allows execution of JavaScripts, Java and other plugins onlyyou’re your selected trusted domains. For information and instructions on setting this function, go to the relevant link for your browser (e.g. for Mozilla Firefox, go to: https://addons.mozilla.org/de/firefox/addon/noscript/).

    Please note that deactivating cookies may limit your ability to use all the functions of this website.

    Social media links

    Social media (Facebook, Instagram, YouTube, Pinterest, Twitter and Xing) are only embedded on our website as a link to the relevant services. When you click the embedded text or image links, you are directed to the website of the relevant provider. User information is only transmitted to the provider after redirection. For information about how your personal data are treated during your use of these websites, consult the data privacy policies of the social media provider in question.

    Use of Facebook Remarketing

    Our website uses “Custom Audiences”, a remarketing function of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; “Facebook”). This function has the purpose of showing targeted advertising to visitors to our website who later visit the Facebook social media site. To do so, our website has implemented the Facebook Remarketing tag. When you visit our website, the tag sets up a direct link to the Facebook servers and informs them which pages you have visited. Facebook assigns this information to your personal Facebook account. The next time you visit Facebook, you are shown personalised Facebook ads based on your interests. This processing is based on our legitimate interests in the above purpose in accordance with Article 6 (1) lit. f GDPR. You have the right to refuse this processing of your personal data as per Article 6 (1) lit. f GDPR at any time for reasons based on your specific situation. For more information on collection and use of your data by Facebook and on your rights and options for protecting your privacy, consult Facebook’s data privacy policy at https://www.facebook.com/about/privacy/.

    Data transfer and recipients

    We do not transfer your personal data to third parties except in the following cases:

  • where we have explicitly advised this is the case in our description of the relevant data processing procedure;
  • where you have expressly granted consent under Article 6 (1) 1 lit. a GDPR;
  • where such circulation is necessary under Article 6 (1) 1 lit. f GDPR for the establishment, exercise or defence of legal claims and where there are no grounds for assuming you have a legitimate and overriding interest in non-transfer of your data;
  • where there is a statutory obligation to transfer the data in accordance with Article 6 (1) 1 lit. f GDPR, and
  • where transfer of the data under Article 6 (1) 1 lit. f GDPR is necessary for performance of contractual services.

    In addition, in providing our services we make use of carefully selected external service providers which are commissioned in writing to provide services. They are contractually bound to follow our instructions and are regularly monitored by us. Where necessary, we have concluded data processing agreements with these service providers in accordance with Article 28 GDPR. These service providers provide services such as web hosting, emailing and maintenance and management of our IT systems. They do not share personal data with third parties.
  • Duration of storage of personal data

    The duration of storage of personal data is determined by the relevant retention periods required by law (e.g. commercial law, tax law). The data are automatically deleted upon expiry of the retention period. In cases where data are required for the purpose of initiating or fulfilling a contract or where we have a legitimate interest in continued storage of the data, the data are deleted when they are no longer required for these purposes or if you exercise your right to revoke or object to data storage.

    Data security

    We collect personal data (individual items of information about the personal or material circumstances of an identified or identifiable natural person) only to the extent provided by you.

    RENÉSIM uses SSL technology, in which the following personal data which you send us are encrypted and cannot be viewed by others. SSL encryption applies to the entire customer account, the order process and sending of any contact enquiries.

    Your rights

    The following information describes the rights granted by applicable data protection law to you as a data subject vis-à-vis the data controller with respect to the processing of your personal data:

    The right to request information about your personal data processed by us in accordance with Article 15 GDPR. Specifically, you can request information about the purposes of processing, the category of personal data, the category of recipients to which your data has been or will be disclosed, the planned duration of storage, the existence of a right to correction, erasure, restriction of processing or objection, the existence of a right to complain, the origin of your data where the data are not collected by us, and the existence of automated decision-making, including profiling and any detailed information on the process.

    The right to request immediate correction of incorrect, or completion of incomplete personal data under Article 16 GDPR.
    The right to request erasure of your personal data stored by us in accordance with Article 17 GDPR, except in cases where processing the data is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defence of legal claims.
    The right under Article 18 GDPR to require restriction of processing your personal data in cases where you dispute the accuracy of the data; where the processing is unlawful, but you oppose the erasure of the data; and where we no longer need the personal data but you require them for the establishment, exercise or defence of legal claims or have filed an objection to processing under Article 21 GDPR.

    The right under Article 20 GDPR to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format, or to request transmission of those data to another controller.

    The right to lodge a complaint with a supervisory authority under Article 77 GDPR. You can generally contact the supervisory authority of the German state where our headquarters is located as stated above, or – where applicable – the authority of your habitual place of residence or work.

    Right to withdraw consent granted under Article 7 (3) GDPR: You have the right to withdraw consent to processing data, once granted, at any time, to apply with future effect. In the event of your withdrawal of consent, we will immediately erase the data concerned unless further processing is supported by a lawful basis which does not require the granting of consent. Withdrawal of consent does not affect the lawfulness of processing completed on the basis of consent which was granted prior to its subsequent withdrawal.

    Right to object
    Where your personal data are processed by us on the basis of legitimate interests under Article 6 (1) 1 lit. f GDPR, under Article 21 GDPR you have the right to object to processing of your personal data where this is based on grounds arising from your specific situation. Where your objection is directed at processing of personal data for the purpose of direct marketing, you have a general right to object without the requirement of stating any specific situation.


    To exercise your right of cancellation or objection, simply email us at service@renesim.com.

    Changes to our Data Privacy Policy

    We reserve the right to change or update this Data Privacy Policy as required in compliance with the applicable data privacy regulations. By doing so, we can align our Data Privacy Policy to current legal requirements and include changes to our range of services, e.g. introduction of new services. The latest available version applies to your visit to our website.

    Version of this Data Privacy Policy as at 24.05.2018