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Right of withdrawal for consumers, withdrawal policy

Consumers (see AGB, Section 2.1) that have conducted contractual negotiations and conclusion exclusively using distance communication methods (distance contract; see Art. 312c BGB) or have concluded a contract outside the business premises of RENÉSIM (off-premises contract; see Art. 312b (1) BGB) are entitled to a statutory right of withdrawal, stated by RENÉSIM as follows:

The right of withdrawal hereunder does not apply to:
contracts to supply goods that are not premade and where individual selection or decision by the consumer is critical to their manufacture, or that are clearly customized to the personal requirements of the consumer (Art. 312g (2) 1 BGB),
Cancellation Guidance
Withdrawal policy

You may cancel your contract within 14 days without stating reasons. The cancellation period of 14 days commences with the receipt of the goods, either by the Customer or designated third party that is not the carrier.

To exercise your right of withdrawal, you must inform us,

RENÉSIM GmbH, Amiraplatz 1, 80333 Munich, Germany,
telephone: +49 89-1222 893-0, fax: +49 89-1222 893-99,
email: service@renesim.com

of your decision to withdraw from this contract in the form of a clear and unambiguous statement (e.g. postal letter, fax or email). You can, but need not, use the attached standard withdrawal form.

Timely dispatch of your notice exercising your right of withdrawal (i.e. before expiry of the withdrawal period) is deemed sufficient for compliance with the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we undertake to reimburse all payments we have received from you including delivery costs (excepting any additional costs resulting from your choice of a different delivery method from the lowest-cost standard delivery method offered by us) promptly or within fourteen days of the date of our receipt of your withdrawal notice at the latest. This reimbursement will be made using the same payment method as you used in the original transaction unless expressly agreed otherwise with you; no fees will be charged to you for the reimbursement. We may refuse to reimburse payment until we have received the returned goods or until you provide us with proof of dispatch of the returned goods, whichever is the earlier.

You must return the goods to us promptly and within fourteen days of the date on which you informed us of your withdrawal from this contract at the latest. Dispatch of the returned goods before the end of the fourteen-day withdrawal period is deemed sufficient for compliance with the withdrawal period. You are responsible for paying the direct shipping costs for returning the goods. The costs for returning the goods vary according to their value and are at maximum:

Germany:
Up to EUR 10,000: EUR 50
Up to EUR 20,000: EUR 150
Up to EUR 50,000: EUR 250
Up to EUR 100,000: EUR 300
Over EUR 100,000: EUR 350 to EUR 2,000

European Union:
Up to EUR 10,000: EUR 80
Up to EUR 20,000: EUR 200
Up to EUR 50,000: EUR 280
Up to EUR 100,000: EUR 350
Over EUR 100,000: EUR 350 to EUR 2,000

Worldwide:
Up to EUR 10,000: EUR 150
Up to EUR 20,000: EUR 250
Up to EUR 50,000: EUR 300
Up to EUR 100,000: EUR 400
Over EUR 100,000: EUR 400 to EUR 2,500

You need only pay for any loss of value of the goods if this loss of value arose from any treatment of the goods other than what would be necessary to ascertain the quality, nature and functioning of the goods.
Please note: 
Please do not return the goods to us as freight collect (carriage not prepaid), but as an insured package. We will be happy to reimburse the shipping costs in advance. 
Please avoid damaging or soiling the goods. Please endeavour where possible to return the goods to us in the original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please ensure the goods are packed appropriately for shipping to avoid damage in transit.
The above provisions are not a prerequisite for effective application of the right of cancellation.

Download: Example of right of cancellation