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Great service is easy to promise, but hard to deliver. Why not read for yourself what our customers have said?

Buyer protection
up to EUR 20,000
since 18 October 2012
customer reviews
Very Good

"Incredibly friendly and dedicated service, always accessible by phone and email. They responded to my request instantly, so that I made a quick decision to order and have not regretted it for a moment.

Thank you, Renésim"

Anil A., München

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“Extremely highly recommended business contact. Flawless product and rapid shipping. I will definitely order again.”

M P., Münster

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“Outstanding customer service that I would love to award more than 5 stars to – I’ll be buying more from here in future.”

Rica H., Berlin

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“I can warmly recommend the Renésim jewellery store. In these challenging times, I sent in my order by email and everything went very smoothly. The service and assistance is outstanding and extremely professional, all the staff are very courteous and helpful, and delivery was discreet and very prompt. Thank you, Renésim!”

P. M., Munich

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“My first contact with RENESIM was on their website when I posted a question in the chat function. I immediately received a detailed reply. After quickly deciding on my purchase I was treated with great courtesy throughout the whole ordering process and informed of progress by email. My order was delivered extremely carefully wrapped in a plain package. Thanks to the whole team. I will certainly order again.”

Kerstin W., Erfurt

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“A really successful process from start to finish. I had a few questions and special requests, which were handled with great courtesy, expertise and patience. The end result was absolutely perfect. Thank you for the excellent service for the chain and pendant, the great design – exactly as we had imagined – and the prompt production and delivery. I look forward to ordering from you again.”

B B., Neuss

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What is true luxury? A phenomenon that everyone defines differently. We’re rather proud of appearing high on Ernst & Young’s Top 50 index of German luxury and cosmetic companies in multiple categories: first place for innovation and digitalization, and third place for future sustainability and customer focus. Visit our Press area to find out more about the ranking.